October 18, 2007

Tech Support Sucks

Not too long ago my brother bought an Apple Wireless Router and needed some help setting it up. Even though I've never used this particular product, I've set up plenty of wireless routers, so of course I was going to help out. Each night for the past couple of nights I got the manual for the router (in pdf form) and spent at least an hour on the phone with my brother trying to get this thing set up. It is pretty tough to walk someone through something like this over the phone when you can't see the screens they are seeing and all you have is the manual. To make a long story short we got it working for a little while, and then for some reason unknown to me it just stopped working. After going through all the same steps over and over again I gave up and told my brother to call Apple Technical Support. I just hope that he gets to talk to someone that actually knows this product and they help him get it working. I would hate for him to have to put it up on a shelf and wait until I'm there at Christmas to get it working in person.

Posted by troutm8 at October 18, 2007 10:17 PM